Gibbs & Dandy help
Since you’re on this page, you might be stuck! To help you out, we’ve put together some of our frequently asked questions. Read below to find more about shopping online with Gibbs & Dandy, using the website and account management.
What payment methods do you accept?
You can either pay online via your Gibbs & Dandy credit account or by credit/debit card.
How can I make a payment on my credit account?
There are several ways you can make payments towards your credit account. Visit our page about paying your credit account to find a method that suits you.
How does delivery work?
In most cases, your order will be delivered within 3 working days from the day of ordering. If for any reason there's a problem with your order, we will call you as soon as we can before your delivery date.
What else do I need to know about delivery?
Delivery and returns information for online orders only.
There will be no charge for collection from any one of our branches.
For cash orders under £150* a £15 delivery charge applies. Delivery is free on all standard orders over £150*. For orders made on a Gibbs & Dandy credit account, orders under £50* a £5 delivery charge applies. Delivery is free on all standard orders over £50* for credit account customers.
Where possible and required, orders are available the next day (subject to the product ordered being in stock and the order being placed by 12pm). If the product is not available, we will contact you as soon as possible to let you know. If the product is out of stock, and you have still managed to order it and we will contact you to inform you of the expected delivery date.
*Excluding VAT.
Do you offer Click & Collect?
Yes, to check out for collection, please choose this option when adding products to your basket. Simply select the branch you would prefer to collect from or the one most convenient to your location.
Your order will be available to collect in branch 3 hours when ordered before 1pm on a working day. Orders taken after 1pm will be available to collect the next working day. If you make the order on a day the branch is closed (i.e. a Sunday or Bank Holiday), please allow a couple of hours before coming into the branch to collect on the next working day.
What if I don't collect my order?
Uncollected Click & Collect orders will be placed back into general stock if not collected after 7 days. We are not able to guarantee availability after this point.
Please contact the Customer Services Team on 02475 261 268 to request a refund.
How can I return items?
Click & Collect Orders
Please take Click & Collect items to the sales counter of your collection branch with the original invoice and we can arrange a credit or refund. Due to our new ways of working, we would recommend you call your local branch before travelling there. Find the details of your local branch.
Delivery Orders
Please take your items to the sales counter of your delivery branch with the original invoice and we can arrange a credit or refund.
For delivered items which are too large for you to bring in yourself, please contact the branch to arrange a convenient collection from your site. Once these items have been collected, we can issue a credit or a refund. For the collection of items from site collection, restocking charges may apply. Branch staff will confirm changes when the collection is arranged.
Due to our new ways of working, we would recommend you call your local branch before travelling there. Find the details of your local branch.
I’ve forgotten my password, can I reset it?
Yes, you can reset your password by clicking here.
Can't find the information you're looking for?
Email us: info@gibbsanddandy.com
Or call our Customer Services Team on 02475 261 268
If you would like to see branches nationwide, please use our branch locator.