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Gibbs & Dandy help


Since you’re on this page, you might be stuck! To help you out, we’ve put together some of our frequently asked questions. Read below to find more about shopping online with Gibbs & Dandy, using the website and account management. 

Read our latest information around trading with Gibbs & Dandy during current COVID-19 restrictions.

What payment methods do you accept?

You can either pay online via your Gibbs & Dandy credit account or by credit/debit card. 

How can I make a payment on my credit account?

There are several ways you can make payments towards your credit account. Visit our page about paying your credit account to find a method that suits you.

How does delivery work?

In most cases, your order will be delivered within 3 working days from the day of ordering. If for any reason there's a problem with your order, we will call you as soon as we can before your delivery date.

How much does delivery cost?

There is no fee when placing a click and collect order. 

Delivery fees for online orders:

Account typeOrder value*Delivery cost
Guest/web only account customersUnder £100£20 delivery fee
£100 and aboveFree delivery
Gibbs & Dandy credit or cash account customersUnder £50£5 delivery fee
£50 and aboveFree delivery


*all order values exclude VAT

Do you offer Click & Collect?

Yes, to check out for collection, please choose this option when adding products to your basket. Simply select the branch you would prefer to collect from or the one most convenient to your location.

Your order will be available to collect in branch 3 hours when ordered before 1pm on a working day. Orders taken after 1pm will be available to collect the next working day. If you make the order on a day the branch is closed (i.e. a Sunday or Bank Holiday), please allow a couple of hours before coming into the branch to collect on the next working day.

What if I don't collect my order?

Uncollected Click & Collect orders will be placed back into general stock if not collected after 7 days. We are not able to guarantee availability after this point.

Please contact the Customer Services Team on 02475 261 268 to request a refund.

How can I return items?

Click & Collect Orders

Please take Click & Collect items to the sales counter of your collection branch with the original invoice and we can arrange a credit or refund. Due to our new ways of working, we would recommend you call your local branch before travelling there. Find the details of your local branch.

Delivery Orders

Please take your items to the sales counter of your delivery branch with the original invoice and we can arrange a credit or refund.

For delivered items which are too large for you to bring in yourself, please contact the branch to arrange a convenient collection from your site. Once these items have been collected, we can issue a credit or a refund. For the collection of items from site collection, restocking charges may apply. Branch staff will confirm changes when the collection is arranged.

Due to our new ways of working, we would recommend you call your local branch before travelling there. Find the details of your local branch.

I’ve forgotten my password, can I reset it?

Yes, you can reset your password by clicking here.

Can't find the information you're looking for?

Email us: info@gibbsanddandy.com

Or call our Customer Services Team on 02475 261 268

If you would like to see branches nationwide, please use our branch locator